Refund policy

Season Scout is operated by BrightCrate Co., a Texas sole proprietorship.

 

Thank you for shopping with Season Scout. We want you to love what you ordered, and if something isn't right, we're here to help.

 

Return eligibility

Because our products ship directly from our fulfillment partners, we are unable to accept physical returns for most items. If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@brightcrateco.com with your order number and a photo of the issue, and we will send a replacement or issue a full refund.

 

Change of mind

If you'd like to cancel or change an order, please contact us within 12 hours of placing it. Once an order has been submitted to our fulfillment partner for processing, we may not be able to cancel or modify it.

 

Refunds

Approved refunds are issued to your original payment method within 5-10 business days. Please note it can take additional time for your bank or card provider to post the refund.

 

Non-returnable items

Sale items and gift cards are not eligible for refund.

 

Contact us

Questions about your order? Reach us anytime at support@brightcrateco.com.